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More really bad travel thanks to US Airways and their horrible service

By Andrew Pollack on 08/10/2007 at 01:46 PM EDT

The flight to Philly was terrible, but at least there was a flight. On that one, though having booked in advance and having selected a seat in the isle near the front, I found when I checked in at Boston that my seat had been taken away and I was forced to take a last minute back row non-reclining one. Then, this airline actually took the time -- mid flight -- to get on the PA System and give a minute long scripted pitch for their credit card, including walking down the isle with the brochures. This is inexcusable behavior. I paid for that ticket, not them. The forced interruption of my time when I had no choice by to sit there and listen makes me want to vomit. Again, at least that one got there.

When I arrived at 5pm for my 6:15 flight out of Philly home yesterday, I put my card in the machine to get a boarding pass and the screen said simply "Flight Cancelled, see reservation agent." I looked at that line, and could see it was going to be at least an hour.

I gave up. I've learned with that crappy airline that if you get messed up at all, it's going to take days to fix. Instead, I called Avis and got a car and drove the 7+ hours home. I'm glad I decided to do that instead of waiting. Judging from what I see on the news sites, I'd still be waiting otherwise.

There had been some brief heavy rain in Philly earlier in the day -- about an hour of rain about 3 hours prior. Otherwise, the weather wasn't actually bad. US Air, however, cancelled hundreds of flights and left thousands of people stranded. When JetBlue had their problems (caused by an actual blizzard, not a one hour rain storm) news media were calling for resignations.

After the last horrible experience I'd sworn off US Air, but gave in and tried one last time for this trip because the schedule was so tempting. This will teach me that lesson for good. From now on, I will drive as far as Philly rather than board a US Airways flight.

There are  - loading -  comments....

re: More really bad travel thanks to US Airways and their horrible serviceBy Bruce Perry on 08/12/2007 at 11:25 PM EDT
I hear that US Airways cancels a LOT of flights out of Philly. These
cancellations occur with next to no notice. You're practically guaranteed to
be at the airport by the time they happen.

I got canceled twice trying to get back last time I visited. The desk staff
were neither friendly nor helpful. The second time, they didn't even offer me
standby on the next flight. I had to know what it was and ask.

I'm definitely taking Amtrak next time.
The last Amtrak Accella service is around 5pm, and its not at the airport station.By Andrew Pollack on 08/13/2007 at 01:01 AM EDT
So if you pick Amtrak, its going to be a local, and its going to take a LONG

Renting a car was the only real option for me by 5pm at the airport.
re: More really bad travel thanks to US Airways and their horrible serviceBy Betsy Thiede on 08/21/2007 at 08:33 AM EDT
re: More really bad travel thanks to US Airways and their horrible serviceBy ljnd on 10/14/2007 at 11:42 AM EDT
You might try posting on - it's a consumer website where
people can share experiences with the businesses they frequent. This would be
very useful for other would-be US Air customers.

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