Andrew Pollack's Blog

Technology, Family, Entertainment, Politics, and Random Noise

A shout out to Kohler - yea, them.

By Andrew Pollack on 03/29/2008 at 03:42 PM EDT

A bit of a plumbing job that I had to do went much easier thanks to some good support from Kohler. In our master bathroom, we have faucets and valves from the Kohler Fairfax family. The bathtub valve was dripping, but I couldn't find a replacement cartridge at any of the hardware stores I frequent. When I called Kohler, I found out why.

They don't sell replacement cartridges. They give them away. Simply through my call, within 5 minutes I was talking to an expert who agreed with me that it needed replacement. He also corrected my part number (spotting that I'd selected a similar but slightly larger one than I needed) and told me that one was being shipped that day.

The package I received included the cartridge and the mixer valve -- pretty much the entire inner guts of the faucet -- including all of the o-rings, replacement screws, flanges, and a set of instructions. It took me ten minutes to replace old parts with the new and the problem is solved.

I'm the first one to whine about bad customer service. I should be the first one to point out the good. This was excellent, and I'm much more likely to buy Kohler products in the future.

There are  - loading -  comments....

re: A shout out to Kohler - yea, them.By Paul Gagnon on 03/31/2008 at 10:11 AM EDT
I had a similar experience with them Andrew. Less than a year after my
expensive nice faucet for the kitchen sink was installed, the silver extenable
and retractable hose got hung up over and over on a valve under the counter and
became damaged. Called the home improvement place where we originally it and
no luck there for parts, said to call Kohler. I gave them the model and my
address, new parts came within 2 days. Extremely pleased. Someday I'm gonna
have one of those high tech showers they keep showing in their "Bold Look"
re: A shout out to Kohler - yea, them.By Turtle on 03/31/2008 at 03:03 PM EDT
I will be interested to know if American Standard has the same level of support
for the new tub set I've had in the closet for a year waiting to find a time
for me to install it. I know I got really sick of Moen... we had one in the
kitchen sink and it was a POC, one of those leak uniball things with the
extendable hose. Got rid of that and bought an American Standard unit for
that. The sink will probably corrode away before the faucet does. It dates to

Other Recent Stories...

  1. 01/26/2023Better Running VirtualBox or VMWARE Virtual Machines on Windows 10+ Forgive me, Reader, for I have sinned. I has been nearly 3 years since my last blog entry. The truth is, I haven't had much to say that was worthy of more than a basic social media post -- until today. For my current work, I was assigned a new laptop. It's a real powerhouse machine with 14 processor cores and 64 gigs of ram. It should be perfect for running my development environment in a virtual machine, but it wasn't. VirtualBox was barely starting, and no matter how many features I turned off, it could ...... 
  2. 04/04/2020How many Ventilators for the price of those tanks the Pentagon didn't even want?This goes WAY beyond Trump or Obama. This is decades of poor planning and poor use of funds. Certainly it should have been addressed in the Trump, Obama, Bush, Clinton, Bush, and Reagan administrations -- all of which were well aware of the implications of a pandemic. I want a military prepared to help us, not just hurt other people. As an American I expect that with the ridiculous funding of our military might, we are prepared for damn near everything. Not just killing people and breaking things, but ...... 
  3. 01/28/2020Copyright Troll WarningThere's a copyright troll firm that has automated reverse-image searches and goes around looking for any posted images that they can make a quick copyright claim on. This is not quite a scam because it's technically legal, but it's run very much like a scam. This company works with a few "clients" that have vast repositories of copyrighted images. The trolls do a reverse web search on those images looking for hits. When they find one on a site that looks like someone they can scare, they work it like ...... 
  4. 03/26/2019Undestanding how OAUTH scopes will bring the concept of APPS to your Domino server 
  5. 02/05/2019Toro Yard Equipment - Not really a premium brand as far as I am concerned 
  6. 10/08/2018Will you be at the NYC Launch Event for HCL Domino v10 -- Find me! 
  7. 09/04/2018With two big projects on hold, I suddenly find myself very available for new short and long term projects.  
  8. 07/13/2018Who is HCL and why is it a good thing that they are now the ones behind Notes and Domino? 
  9. 03/21/2018Domino Apps on IOS is a Game Changer. Quit holding back. 
  10. 02/15/2018Andrew’s Proposed Gun Laws 
Click here for more articles.....

pen icon Comment Entry
Your Name
*Your Email
* Your email address is required, but not displayed.
Your thoughts....
Remember Me  

Please wait while your document is saved.