Andrew Pollack's Blog

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Verizon DSL -- 3 days of frustration for 4 days of connection

By Andrew Pollack on 02/22/2005 at 02:55 PM EST

I ordered Verizon DSL for the condo we're staying at in Florida. Ordered in plenty of time with an activation date the 14th of February. Of course, when I arrived it didn't work. The DSL modem synced up fine with the CO (so it wasn't a line issue) but no DHCP address. 10 phone calls, three "open tickets" (two of which were simply closed without resolution) and many hours of hold time later -- on Tuesday at around lunch time it finally works. Gack. Its amazing these guys make any money at all.

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Verizon horror storiesBy Bruce Perry on 02/24/2005 at 03:31 PM EST
Thanks for sharing that. They've tried to convince me to switch (it would be
cheaper than cable), but my last experience with them was so annoying* that I
just kept saying, "I'm sure it's a very nice service, but after what Verizon
did to me last time I accepted one of these offers, I think I'll wait to hear
what others have to say it."

*switching our cell phones onto their "unified" billing service. Which is
convenient, but not worth the year plus of runaround, confusion, obfuscation,
wasted effort, and plan changes.

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