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Part of the solution with Second Signal is a PC running at the local department. Rather than having departments go out and find their own, I thought it would be a nice idea to have an OEM machine built. I've had good luck with my Dell equipment in the past, and I know that Dell has a great deal of experience putting custom part numbers together like this. Thinking it would be a no brainier, I went to Dell's website and found an OEM page. I filled out the form to request contact and hit submit. It failed. It told me some fields were required. I'd filled in those fields. Apparently, their server can't see what I put there. Ok, I switched browsers from Firefox to IE7 and tried again. Same problem. After some hunting I found a phone number and got to a sales rep. She had no idea what I was talking about and didn't know what OEM meant. I asked her to check her phone directory but she didn't see anything related to "OEM". She offered to give me a business sales number I could call back later when they open.
In the end, I talked her into taking my name and number. I said that if should could find someone who knew what OEM meant, and if that person could call me back, it was possible that we could do business.
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that the person you spoke to didn't know what you meant.
Drop me an email (or give me a call) if you want me to look into this for you
(or put you in direct contact with my solution provider direct rep).