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Dell Brilliance! Not!

By Andrew Pollack on 12/14/2006 at 08:32 AM EST

Part of the solution with Second Signal is a PC running at the local department. Rather than having departments go out and find their own, I thought it would be a nice idea to have an OEM machine built. I've had good luck with my Dell equipment in the past, and I know that Dell has a great deal of experience putting custom part numbers together like this. Thinking it would be a no brainier, I went to Dell's website and found an OEM page. I filled out the form to request contact and hit submit. It failed. It told me some fields were required. I'd filled in those fields. Apparently, their server can't see what I put there. Ok, I switched browsers from Firefox to IE7 and tried again. Same problem. After some hunting I found a phone number and got to a sales rep. She had no idea what I was talking about and didn't know what OEM meant. I asked her to check her phone directory but she didn't see anything related to "OEM". She offered to give me a business sales number I could call back later when they open.

In the end, I talked her into taking my name and number. I said that if should could find someone who knew what OEM meant, and if that person could call me back, it was possible that we could do business.


There are  - loading -  comments....

re: Dell Brilliance! Not!By Devin Olson on 12/14/2006 at 01:31 PM EST
Dell has made some changes in the way they do OEM business -I'm not surprised
that the person you spoke to didn't know what you meant.

Drop me an email (or give me a call) if you want me to look into this for you
(or put you in direct contact with my solution provider direct rep).

Why not make it a vmware appliance instead ?By Wild Bill on 12/17/2006 at 04:18 AM EST
Seriously.. You can upload it to the Vmware site as an "appliance", and the
customers can just run player or server on any old box they might have kicking
around.. ?

---* Bill
re: Dell Brilliance! Not!By Richard Schwartz on 12/17/2006 at 10:01 AM EST
I think this is what you might want:
Follow-UpBy Andrew Pollack on 12/30/2006 at 11:02 AM EST
I've been contacted by someone at Dell. I've been unable to respond due to the
crazy schedule this week, but will be following up next week.

The person I initially contacted at Dell dropped the ball entirely however.
This new contact came across this blog site (and may have been referred to to
it by a reader who contacted me in email as well).

It will be interesting to hear what Dell has for a competitive solution here.

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