This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records. 
Your session ID for this incident is 12980570.  
Time  Details  
08/13/2007 11:06:36AM System: "Your chat session will begin shortly." 
08/13/2007 11:06:40AM System: "Please note that you’ll have the opportunity to provide us feedback on your chat experience at the end of this session, so don’t close this window until you’ve taken the survey." 
08/13/2007 11:06:44AM System: "Need information on how to get a copy of your installation CDs or manual? Click on the page above or use the link shown below." 
08/13/2007 11:06:54AM URL Shown: "http://support.dell.com/support/topics/global.aspx/support/chat/en/chat_backup_media" 
08/13/2007 11:07:00AM System: "Just want to know the current status of your order? You can use our online status tool by clicking on the page above or using the link shown below." 
08/13/2007 11:07:06AM URL Shown: "http://support.dell.com/support/topics/global.aspx/support/chat/en/chat_orderstatus_tool" 
08/13/2007 11:07:12AM System: "Are you looking for a way to purchase ink cartridges for your Dell printer? Click on the page above or use the link shown below." 
08/13/2007 11:07:18AM URL Shown: "http://support.dell.com/support/topics/global.aspx/support/chat/en/chat_ink" 
08/13/2007 11:07:24AM System: "Would you like to transfer ownership of your old PC to someone new? Click on the page above or use the link shown below." 
08/13/2007 11:07:30AM URL Shown: "http://support.dell.com/support/topics/global.aspx/support/chat/en/chat_ownership_transfer" 
08/13/2007 11:07:36AM System: "Did you forget to purchase a printer cable with your new printer? Click on the page above or use the link shown below to purchase one." 
08/13/2007 11:07:42AM URL Shown: "http://support.dell.com/support/topics/global.aspx/support/chat/en/chat_printercables" 
08/13/2007 11:07:48AM System: "Need a copy of your invoice? Try logging into My Account by clicking on the page above or using the link shown below to get a copy." 
08/13/2007 11:07:54AM URL Shown: "http://support.dell.com/support/topics/global.aspx/support/chat/en/chat_invoice_request_tool" 
08/13/2007 11:08:00AM System: "Dell On Call provides support for virus questions and other technical issues. Click on the page above or use the link shown below for more information." 
08/13/2007 11:08:06AM URL Shown: "http://support.dell.com/support/topics/global.aspx/support/chat/en/chat_doc" 
08/13/2007 11:08:06AM Session Started with Agent (Paritosh Dobhal) 
08/13/2007 11:08:08AM Agent (Paritosh Dobhal): "Thank you for contacting Dell Customer Service Chat. My name is Paritosh. How may I help you?" 
08/13/2007 11:08:17AM Andrew Pollack: "Ref: order number -- ************ -- Am annoyed this is taking weeks before you can ship. I was not warned of a backlog on this when I ordered. Which item is delayed? Perhaps I wish to split the order and have the items ship individually." 
08/13/2007 11:08:36AM Agent (Paritosh Dobhal): "I apologize for the inconvenience caused to you." 
08/13/2007 11:08:37AM Agent (Paritosh Dobhal): "I will be glad to check the records for you right away." 
08/13/2007 11:08:39AM Agent (Paritosh Dobhal): "In the mean time, for verification, please confirm the first and the last name as it appears on the records?" 
08/13/2007 11:08:54AM Andrew Pollack: "Andrew Pollack., just as I typed in when I started this chat." 
08/13/2007 11:09:17AM Agent (Paritosh Dobhal): "Is andrewp@thenorth.com your current email address?" 
08/13/2007 11:09:23AM Andrew Pollack: "yes of course." 
08/13/2007 11:09:33AM Andrew Pollack: "why are we repeating this information?" 
08/13/2007 11:09:46AM Agent (Paritosh Dobhal): "We need to confirm the information." 
08/13/2007 11:09:47AM Agent (Paritosh Dobhal): "I apologize for the inconvenience caused to you." 
08/13/2007 11:10:15AM Agent (Paritosh Dobhal): "Please allow me 2-3 minutes while I check my records." 
08/13/2007 11:10:54AM Andrew Pollack: "You list this as in production. That is not true. You are not custom building anything." 
08/13/2007 11:11:35AM Andrew Pollack: "I ordered two items. A battery and and a modem card. neither requires customization on your part. they are either out of stock, or they are in stock. if one is in and one is out, I expect you'll ship the one that is." 
08/13/2007 11:12:11AM Andrew Pollack: "hell, the laptop itself took less time than this." 
08/13/2007 11:12:49AM Agent (Paritosh Dobhal): "Thank you for staying online. I really appreciate your patience." 
08/13/2007 11:13:02AM Andrew Pollack: "I live on line." 
08/13/2007 11:14:15AM Agent (Paritosh Dobhal): "Andrew, as I see from the records, new estimated shipping date for your order is Friday, August 17, 2007. I am sorry to say that the items ordered by you are backordered." 
08/13/2007 11:14:49AM Andrew Pollack: "BOTH of them?" 
08/13/2007 11:14:59AM Agent (Paritosh Dobhal): "Yes." 
08/13/2007 11:15:01AM Andrew Pollack: "so its taking dell 2 weeks to get them in to ship to me?" 
08/13/2007 11:15:17AM Andrew Pollack: "Then I expect dell will upgrade the shipping to overnight, yes?" 
08/13/2007 11:15:31AM Agent (Paritosh Dobhal): "Sure." 
08/13/2007 11:15:44AM Agent (Paritosh Dobhal): "I will upgrade the shipping to overnight delivery method, right away." 
08/13/2007 11:16:26AM Andrew Pollack: "Thank you. I sure hope this isn't pushed back further. these batteries do not last well. I now get very poor life and need that replacement." 
08/13/2007 11:16:43AM Agent (Paritosh Dobhal): "I do understand your issue and I apologize for the inconvenience caused to you." 
08/13/2007 11:17:06AM Agent (Paritosh Dobhal): "I assure you that, we are doing everything possible to get your order out to you as soon as possible as we don’t want to keep our customers waiting for 1 second longer than necessary." 
08/13/2007 11:17:08AM Agent (Paritosh Dobhal): "How am I doing so far at resolving this issue to your satisfaction? At the end of our interaction an instant survey will be offered to you in this chat window, so please keep the window open to participate in the survey." 
08/13/2007 11:18:09AM Andrew Pollack: "I think we're all set. Thank you for setting the faster shipping. I wish we could get the parts sooner, but it is what it is." 
08/13/2007 11:18:21AM Agent (Paritosh Dobhal): "You are most welcome." 
08/13/2007 11:18:28AM Agent (Paritosh Dobhal): "Thank you for using Dell Customer Service chat to resolve your issue today. Please keep the chat window open at the end of this chat for an opportunity to rate our interaction through our instant survey. For referencing our interaction today you may use c" 
  ase # 171880656. This case number holds information on our interaction today and will assist you with contacting Dell in the future. For any other issues, please refer to the web site www.support.dell.com 
08/13/2007 11:18:30AM Agent (Paritosh Dobhal): "I am sending an e-mail which will have my name and the case reference # for today's interaction." 
08/13/2007 11:18:30AM Agent (Paritosh Dobhal): "In case you have any questions regarding this issue, please reply to the same e-mail without changing the subject line and either me or my case manager will address your issues." 
08/13/2007 11:18:32AM Agent (Paritosh Dobhal): "You've indicated that there are no other issues you need my assistance with. With that in mind, is it okay with you if I exit this chat now?" 
08/13/2007 11:18:32AM Andrew Pollack: "Dell should not make special batteries that are purposely hard to copy (and thus no generics on the market) and then not stock the batteries." 
08/13/2007 11:18:38AM Andrew Pollack: "yes. bye." 
08/13/2007 11:18:50AM Agent (Paritosh Dobhal): "I apologize for any inconvenience this may have caused you and I completely understand why you would feel this way. Your feedback is very important to us & I am logging it for consideration by the concerned department." 
08/13/2007 11:19:16AM Andrew Pollack: "thank you." 
08/13/2007 11:19:30AM Agent (Paritosh Dobhal): "You are most welcome." 
08/13/2007 11:19:32AM Agent (Paritosh Dobhal): "It was a pleasure assisting such a wonderful customer like you. Thank you and have a nice day." 
08/13/2007 11:19:45AM Session Ended