Andrew Pollack's Blog

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Fair is Fair (thanks D.)

By Andrew Pollack on 10/11/2008 at 04:07 PM EDT

I've had my share of problems with Dell Support, but today a representative did a good job for me and I figured I should point that out here, since I'd pointed out the problems in the past.

My Dell D820 laptop -- now just over 2 years old -- has been getting some attention from me lately. The new drive is in, and I'm planning to keep this machine for at least another year. The keyboard is tired, though. One of the keys is loose, one sticks, etc. I decided I'd buy a replacement part and put it in. They're generally pretty cheap.

I couldn't find the part on line, so I used the chat tool to ask for a link. The representative grabbed my system tag (the laptop's id) and noted that the part was covered by their warranty still. She took my address information and sent of the part replacement request. I've already received the order tracking link, and expect to have the keyboard by the end of next week.


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