Andrew Pollack's Blog

Technology, Family, Entertainment, Politics, and Random Noise

More really bad travel thanks to US Airways and their horrible service

By Andrew Pollack on 08/10/2007 at 01:46 PM EDT
The flight to Philly was terrible, but at least there was a flight. On that one, though having booked in advance and having selected a seat in the isle near the front, I found when I checked in at Boston that my seat had been taken away and I was forced to take a last minute back row non-reclining one. Then, this airline actually took the time -- mid flight -- to get on the PA System and give a minute long scripted pitch for their credit card, including walking down the isle with the brochures. This is inexcusable behavior. I paid for that ticket, not them. The forced interruption of my time when I had no choice by to sit there and listen makes me want to vomit. Again, at least that one got there.

When I arrived at 5pm for my 6:15 flight out of Philly home yesterday, I put my card in the machine to get a boarding pass and the screen said simply "Flight Cancelled, see reservation agent." I looked at that line, and could see it was going to be at least an hour.

I gave up. I've learned with that crappy airline that if you get messed up at all, it's going to take days to fix. Instead, I called Avis and got a car and drove the 7+ hours home. I'm glad I decided to do that instead of waiting. Judging from what I see on the news sites, I'd still be waiting otherwise.

There had been some brief heavy rain in Philly earlier in the day -- about an hour of rain about 3 hours prior. Otherwise, the weather wasn't actually bad. US Air, however, cancelled hundreds of flights and left thousands of people stranded. When JetBlue had their problems (caused by an actual blizzard, not a one hour rain storm) news media were calling for resignations.

After the last horrible experience I'd sworn off US Air, but gave in and tried one last time for this trip because the schedule was so tempting. This will teach me that lesson for good. From now on, I will drive as far as Philly rather than board a US Airways flight.

There are  - loading -  comments....

re: More really bad travel thanks to US Airways and their horrible serviceBy Bruce Perry on 08/12/2007 at 11:25 PM EDT
I hear that US Airways cancels a LOT of flights out of Philly. These
cancellations occur with next to no notice. You're practically guaranteed to
be at the airport by the time they happen.

I got canceled twice trying to get back last time I visited. The desk staff
were neither friendly nor helpful. The second time, they didn't even offer me
standby on the next flight. I had to know what it was and ask.

I'm definitely taking Amtrak next time.
The last Amtrak Accella service is around 5pm, and its not at the airport station.By Andrew Pollack on 08/13/2007 at 01:01 AM EDT
So if you pick Amtrak, its going to be a local, and its going to take a LONG

Renting a car was the only real option for me by 5pm at the airport.
re: More really bad travel thanks to US Airways and their horrible serviceBy Betsy Thiede on 08/21/2007 at 08:33 AM EDT
re: More really bad travel thanks to US Airways and their horrible serviceBy ljnd on 10/14/2007 at 11:42 AM EDT
You might try posting on - it's a consumer website where
people can share experiences with the businesses they frequent. This would be
very useful for other would-be US Air customers.

Other Recent Stories...

  1. 03/21/2018Domino Apps on IOS is a Game Changer. Quit holding back.BOOM. This will be as important for the platform as Traveler. If your company has ditched Notes and Domino, I feel sorry for you. For companies that do use Notes/Domino this is a game changer and Apple should be paying attention. Here's why: There are hundreds of little Notes client applications you'd never spend the time and money to build and deploy for your internal user base on IOS that we use Notes for all the time (those of us still using it). Now, those are suddenly ALL available on the iPad. ...... 
  2. 02/15/2018Andrew’s Proposed Gun LawsThese are my current thoughts on gun laws that would radically change the culture and safety of gun ownership in the United States without removing the rights of gun owners or compromising their privacy rights. * Please feel free to link to, or just copy, these ideas. It would be wonderful to see them spread widely and eventually become the basis for something to rally around and become legislation. Update: 3/3/2018 I added #7, increasing the age to purchase. Update: 4/27/2018 Please be aware that I am not ...... 
  3. 05/05/2016Is the growing social-sourced economy the modern back door into socialism?Is the growing social-sourced economy the modern back door into socialism? I read a really insightful post a couple of days ago that suggested the use of social network funding sites like “Go Fund Me” and “Kickstarter” have come about and gained popularity in part because the existing economy in no longer serving its purpose for anyone who isn’t already wealthy. Have the traditional ways to get new ventures funded become closed to all but a few who aren’t already connected to them and so onerous as to make ...... 
  4. 04/20/2016Want to be whitelisted? Here are some sensible rules for web site advertising 
  5. 12/30/2015Fantastic new series on Syfy called “The Expanse” – for people who love traditional science fiction 
  6. 10/20/2015My suggestion is to stay away from PayAnywhere(dot)com  
  7. 08/07/2015Here is one for you VMWARE gurus - particularly if you run ESXi without fancy drive arrays 
  8. 08/06/2015The Killer of Orphans (Orphan Documents) 
  9. 06/02/2015Homeopathic Marketing: Traveler on my Android is now calling itself VERSE. Allow me to translate that for the IBM Notes community... 
  10. 03/17/2015A review of British Airways Premium Economy Service – How to destroy customer goodwill all at once 
Click here for more articles.....

pen icon Comment Entry
Your Name
*Your Email
* Your email address is required, but not displayed.
Your thoughts....
Remember Me  

Please wait while your document is saved.