Andrew Pollack's Blog

Technology, Family, Entertainment, Politics, and Random Noise

A shout out to Kohler - yea, them.

By Andrew Pollack on 03/29/2008 at 03:42 PM EDT

A bit of a plumbing job that I had to do went much easier thanks to some good support from Kohler. In our master bathroom, we have faucets and valves from the Kohler Fairfax family. The bathtub valve was dripping, but I couldn't find a replacement cartridge at any of the hardware stores I frequent. When I called Kohler, I found out why.

They don't sell replacement cartridges. They give them away. Simply through my call, within 5 minutes I was talking to an expert who agreed with me that it needed replacement. He also corrected my part number (spotting that I'd selected a similar but slightly larger one than I needed) and told me that one was being shipped that day.

The package I received included the cartridge and the mixer valve -- pretty much the entire inner guts of the faucet -- including all of the o-rings, replacement screws, flanges, and a set of instructions. It took me ten minutes to replace old parts with the new and the problem is solved.

I'm the first one to whine about bad customer service. I should be the first one to point out the good. This was excellent, and I'm much more likely to buy Kohler products in the future.


There are  - loading -  comments....

re: A shout out to Kohler - yea, them.By Paul Gagnon on 03/31/2008 at 10:11 AM EDT
I had a similar experience with them Andrew. Less than a year after my
expensive nice faucet for the kitchen sink was installed, the silver extenable
and retractable hose got hung up over and over on a valve under the counter and
became damaged. Called the home improvement place where we originally it and
no luck there for parts, said to call Kohler. I gave them the model and my
address, new parts came within 2 days. Extremely pleased. Someday I'm gonna
have one of those high tech showers they keep showing in their "Bold Look"
commercials.
re: A shout out to Kohler - yea, them.By Turtle on 03/31/2008 at 03:03 PM EDT
I will be interested to know if American Standard has the same level of support
for the new tub set I've had in the closet for a year waiting to find a time
for me to install it. I know I got really sick of Moen... we had one in the
kitchen sink and it was a POC, one of those leak uniball things with the
extendable hose. Got rid of that and bought an American Standard unit for
that. The sink will probably corrode away before the faucet does. It dates to
1949.


Other Recent Stories...

  1. 03/26/2019Undestanding how OAUTH scopes will bring the concept of APPS to your Domino serverWhile a full description of OATH is way beyond what I can do in this quick blog entry, I wanted to talk a bit about how "SCOPES" interact with the already rich authorization model used by Domino. Thanks to the fantastic work by John Curtis and his team, the node.js integration with Domino is going to be getting a rich security model. What we know is that a user's authorizations will be respected through the node.js application to the Domino server -- including reader names, ACLs, Roles, and so on. The way ...... 
  2. 02/05/2019Toro Yard Equipment - Not really a premium brand as far as I am concernedDear Toro Customer Service, I arm writing about the following machine: Toro Power Max 1120 OXEModel:38654S/N:31000#### Specifically, bearing part #:63-3450 This is the part ($15 online / $25 at the local dealer) that caused me to raise my objections on-line. This piece of garbage is supposed to be a bearing. It carries the shaft which drives both stages of the auger. The shaft passes through the bearing (which is what bearings do) after the auger drive pulley as the shaft goes through the back (engine ...... 
  3. 10/08/2018Will you be at the NYC Launch Event for HCL Domino v10 -- Find me!Come find me in NYC on Wednesday at the Launch Event if you're there. I really do want to talk to ...... 
  4. 09/04/2018With two big projects on hold, I suddenly find myself very available for new short and long term projects.  
  5. 07/13/2018Who is HCL and why is it a good thing that they are now the ones behind Notes and Domino? 
  6. 03/21/2018Domino Apps on IOS is a Game Changer. Quit holding back. 
  7. 02/15/2018Andrew’s Proposed Gun Laws 
  8. 05/05/2016Is the growing social-sourced economy the modern back door into socialism? 
  9. 04/20/2016Want to be whitelisted? Here are some sensible rules for web site advertising 
  10. 12/30/2015Fantastic new series on Syfy called “The Expanse” – for people who love traditional science fiction 
Click here for more articles.....


pen icon Comment Entry
Subject
Your Name
Homepage
*Your Email
* Your email address is required, but not displayed.
 
Your thoughts....
 
Remember Me  

Please wait while your document is saved.