Andrew Pollack's Blog

Technology, Family, Entertainment, Politics, and Random Noise

Man, I just love working with my enterprise email and calendaring system!

By Andrew Pollack on 04/15/2009 at 05:38 PM EDT

Have you every heard anyone not directly involved in managing these systems just declare their love for them? No? Of course not. Just like I don't go around declaring how much I love the way the lights work every single time I flip the switch. If the lights didn't work -- or if I didn't like the way the switch worked -- then I'd bitch about it frequently, but otherwise why would I say anything at all?

Does anyone, at any company, stand up now and then and say "Wow, I love my email program!"? Of course not. You may hear, however, "Wow, this thing sucks!" when people get frustrated. The negative gets the notice, the positive is assumed and expected.

If you're with me so far, then why should it be a surprise that if you search on almost any product that the users don't get to pick for themselves, (like enterprise mail and calendaring) that you're going to find lots of people who declare their enmity for it and very little who swear by it?

Since there will always be some people who don't like something, the more people using it, the more you'll find who don't like it. It is a simple matter of mathematics. Don't be fooled by for any product in which the people who hate it do not have a choice. It is a self defining category of users. If anything, the larger the pool of complaints, the more companies you can assume are using the product.

Sites like this only have value when it comes to consumer goods in which there is a choice. If someone bought a car and hates it, I may want to hear what he didn't like. If someone's company bought him car just like everyone else's -- less value.

In other words -- I no longer have any time for anyone pointing out the "Notes Sucks" or the "Exchange Sucks" or the "Whatever Sucks" .com sites. I'm simply not impressed.

There are  - loading -  comments....

Other Recent Stories...

  1. 03/21/2018Domino Apps on IOS is a Game Changer. Quit holding back.BOOM. This will be as important for the platform as Traveler. If your company has ditched Notes and Domino, I feel sorry for you. For companies that do use Notes/Domino this is a game changer and Apple should be paying attention. Here's why: There are hundreds of little Notes client applications you'd never spend the time and money to build and deploy for your internal user base on IOS that we use Notes for all the time (those of us still using it). Now, those are suddenly ALL available on the iPad. ...... 
  2. 02/15/2018Andrew’s Proposed Gun LawsThese are my current thoughts on gun laws that would radically change the culture and safety of gun ownership in the United States without removing the rights of gun owners or compromising their privacy rights. * Please feel free to link to, or just copy, these ideas. It would be wonderful to see them spread widely and eventually become the basis for something to rally around and become legislation. Update: 3/3/2018 I added #7, increasing the age to purchase. Update: 4/27/2018 Please be aware that I am not ...... 
  3. 05/05/2016Is the growing social-sourced economy the modern back door into socialism?Is the growing social-sourced economy the modern back door into socialism? I read a really insightful post a couple of days ago that suggested the use of social network funding sites like “Go Fund Me” and “Kickstarter” have come about and gained popularity in part because the existing economy in no longer serving its purpose for anyone who isn’t already wealthy. Have the traditional ways to get new ventures funded become closed to all but a few who aren’t already connected to them and so onerous as to make ...... 
  4. 04/20/2016Want to be whitelisted? Here are some sensible rules for web site advertising 
  5. 12/30/2015Fantastic new series on Syfy called “The Expanse” – for people who love traditional science fiction 
  6. 10/20/2015My suggestion is to stay away from PayAnywhere(dot)com  
  7. 08/07/2015Here is one for you VMWARE gurus - particularly if you run ESXi without fancy drive arrays 
  8. 08/06/2015The Killer of Orphans (Orphan Documents) 
  9. 06/02/2015Homeopathic Marketing: Traveler on my Android is now calling itself VERSE. Allow me to translate that for the IBM Notes community... 
  10. 03/17/2015A review of British Airways Premium Economy Service – How to destroy customer goodwill all at once 
Click here for more articles.....

pen icon Comment Entry
Your Name
*Your Email
* Your email address is required, but not displayed.
Your thoughts....
Remember Me  

Please wait while your document is saved.