Andrew Pollack's Blog

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Man, I just love working with my enterprise email and calendaring system!

By Andrew Pollack on 04/15/2009 at 05:38 PM EDT

Have you every heard anyone not directly involved in managing these systems just declare their love for them? No? Of course not. Just like I don't go around declaring how much I love the way the lights work every single time I flip the switch. If the lights didn't work -- or if I didn't like the way the switch worked -- then I'd bitch about it frequently, but otherwise why would I say anything at all?

Does anyone, at any company, stand up now and then and say "Wow, I love my email program!"? Of course not. You may hear, however, "Wow, this thing sucks!" when people get frustrated. The negative gets the notice, the positive is assumed and expected.

If you're with me so far, then why should it be a surprise that if you search on almost any product that the users don't get to pick for themselves, (like enterprise mail and calendaring) that you're going to find lots of people who declare their enmity for it and very little who swear by it?

Since there will always be some people who don't like something, the more people using it, the more you'll find who don't like it. It is a simple matter of mathematics. Don't be fooled by ______sucks.com for any product in which the people who hate it do not have a choice. It is a self defining category of users. If anything, the larger the pool of complaints, the more companies you can assume are using the product.

Sites like this only have value when it comes to consumer goods in which there is a choice. If someone bought a car and hates it, I may want to hear what he didn't like. If someone's company bought him car just like everyone else's -- less value.

In other words -- I no longer have any time for anyone pointing out the "Notes Sucks" or the "Exchange Sucks" or the "Whatever Sucks" .com sites. I'm simply not impressed.


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