Andrew Pollack's Blog

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National Car Rental called this morning

By Andrew Pollack on 01/09/2009 at 09:48 AM EST

After yesterday's post about the Emerald Club problem, I heard back by voicemail this morning. They're sending the agreement over by email and I can then fax it back. Apparently my whining caught the attention of someone with a sense of customer service.

(Yesterday's post: http://www.thenorth.com/apblog4.nsf/0/4D1B7DC2F8F514C0852575380075A2DA)

I'll follow up and tell you how it went.


There are  - loading -  comments....

re: National Car Rental called this morningBy MOM on 01/10/2009 at 11:09 AM EST
Should it take whinning to make a company trying to capture your business do
the simple tasks needed?

This type of thing is symptomatic of where we have failed as corprate america
ruling the consumer. None of us, myself included, get angry enough to simply
not do business with corporations who act in such stupid and customer
unfriendly manner.

I no longer shop in Target or Dillards. Their return policy is so "it's the
rule" dominated, with so little interest in customer each of them has long ago
convinced me that my business is unimportant to them. Of course they are doing
fine, I'm the one inconvenienced.
re: National Car Rental called this morningBy Stanley Rooter on 01/29/2009 at 05:47 AM EST
Very good idea for National Car rental to have some cars or wizards.
Stan


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