Andrew Pollack's Blog

Technology, Family, Entertainment, Politics, and Random Noise

American Airlines makes a singularly stupid move in the ever escalating "war on customers"

By Andrew Pollack on 05/22/2008 at 12:08 PM EDT

In 1993 when I was just starting to travel frequently on business, my preferred airline was American. Later that year, when my wife and I went to take my first born to Arizona, the gate attendant in Chicago hit is with a $40 on the spot fee for gate checking our stroller. Over the next ten years I spent well over $100,000 on Delta -- most of it in Full Fare Coach, last minute business travel (the highest profit margin seats on the plane).

Welcome to 2008. American has decided that they'll now charge passengers an extra $15 dollars for checking even 1 suitcase that's under 50 pounds. As a result, many will try even harder to stuff everything they own into the evil roller bags. That means longer lines at security, longer boarding times on planes, less space in the overhead compartments, and more passenger injuries from falling suitcases (common in the industry, unfortunately).

Fuel is more expensive. I get that. Raise the ticket prices honestly instead of making up new and interesting ways to bilk passengers.

Corporations do the dumbest things sometimes. I'll bet right now there's an executive somewhere telling travel agents "well, we talked to a lot of other people and they agreed with this decision."

There are  - loading -  comments....

re: American Airlines makes a singularly stupid move in the ever escalating "war on customers"By Craig Wiseman on 05/22/2008 at 10:26 PM EDT
You're right. There's a difference between talking to a lot of people and
talking to the RIGHT people.
re: American Airlines makes a singularly stupid move in the ever escalating "war on customers"By Bruce Perry on 05/23/2008 at 10:14 AM EDT
A study using eBay showed most people would go for the lowest priced item even
if the shipping ended up making the total cost higher. I suspect the same
behavior may be found in airline ticket buyers.

I'm not saying it's right, just observing that's what happens.
re: American Airlines makes a singularly stupid move in the ever escalating "war on customers"By mom on 05/27/2008 at 11:46 PM EDT
I don't travel all that often. For this reason my last experience was a
frustrating nightmare. A charge for a seat? any seat? Yup with Air Tran.
Unless you don't select a seat till the day of travel. Add that to the $49
upgrade that was actually $148, lost luggage and rude flight attendents.
Here's one freguent flyer program just cancelled.

Other Recent Stories...

  1. 05/05/2016Is the growing social-sourced economy the modern back door into socialism?Is the growing social-sourced economy the modern back door into socialism? I read a really insightful post a couple of days ago that suggested the use of social network funding sites like “Go Fund Me” and “Kickstarter” have come about and gained popularity in part because the existing economy in no longer serving its purpose for anyone who isn’t already wealthy. Have the traditional ways to get new ventures funded become closed to all but a few who aren’t already connected to them and so onerous as to make ...... 
  2. 04/20/2016Want to be whitelisted? Here are some sensible rules for web site advertisingAn increasing number of websites are now detecting when users have ad-blocking enabled, and refuse to show content unless you "whitelist" their site (disable your ad-blocking for them). I think that is a fair decision on their part, it's how they pay for the site. However, if you want me (and many others) to white list your site, there are some rules you should follow. If you violate these rules, I won't whitelist your site, I'll just find content elsewhere. 1. The total space taken up by advertisements ...... 
  3. 12/30/2015Fantastic new series on Syfy called “The Expanse” – for people who love traditional science fiction[] “The Expanse” is a new science fiction series being broadcast onthe Syfy channelthis winter. It’s closely based on a series of books by author James S. A. Corey beginning with “Leviathan Wakes”. There are 5 books in the “Expanse” series so far. If you’re a fan of the novels you’ll appreciate how closely the books are followed.TIP: The first five episodes are already available on If you’re having trouble getting into the characters and plot, use those to get up to speed.The worlds created for ...... 
  4. 10/20/2015My suggestion is to stay away from PayAnywhere(dot)com  
  5. 08/07/2015Here is one for you VMWARE gurus - particularly if you run ESXi without fancy drive arrays 
  6. 08/06/2015The Killer of Orphans (Orphan Documents) 
  7. 06/02/2015Homeopathic Marketing: Traveler on my Android is now calling itself VERSE. Allow me to translate that for the IBM Notes community... 
  8. 03/17/2015A review of British Airways Premium Economy Service – How to destroy customer goodwill all at once 
  9. 02/26/2015There's a bug in how @TextToTime() and @ToTime() process date strings related to international standards and browser settings. 
  10. 01/21/2015Delivering two new presentations at Developer Camp (EntwicklerCamp) 2015 in Germany 
Click here for more articles.....

pen icon Comment Entry
Your Name
*Your Email
* Your email address is required, but not displayed.
Your thoughts....
Remember Me  

Please wait while your document is saved.