Andrew Pollack's Blog

Technology, Family, Entertainment, Politics, and Random Noise

American Airlines makes a singularly stupid move in the ever escalating "war on customers"

By Andrew Pollack on 05/22/2008 at 12:08 PM EDT

In 1993 when I was just starting to travel frequently on business, my preferred airline was American. Later that year, when my wife and I went to take my first born to Arizona, the gate attendant in Chicago hit is with a $40 on the spot fee for gate checking our stroller. Over the next ten years I spent well over $100,000 on Delta -- most of it in Full Fare Coach, last minute business travel (the highest profit margin seats on the plane).

Welcome to 2008. American has decided that they'll now charge passengers an extra $15 dollars for checking even 1 suitcase that's under 50 pounds. As a result, many will try even harder to stuff everything they own into the evil roller bags. That means longer lines at security, longer boarding times on planes, less space in the overhead compartments, and more passenger injuries from falling suitcases (common in the industry, unfortunately).

Fuel is more expensive. I get that. Raise the ticket prices honestly instead of making up new and interesting ways to bilk passengers.

Corporations do the dumbest things sometimes. I'll bet right now there's an executive somewhere telling travel agents "well, we talked to a lot of other people and they agreed with this decision."


There are  - loading -  comments....

re: American Airlines makes a singularly stupid move in the ever escalating "war on customers"By Craig Wiseman on 05/22/2008 at 10:26 PM EDT
You're right. There's a difference between talking to a lot of people and
talking to the RIGHT people.
re: American Airlines makes a singularly stupid move in the ever escalating "war on customers"By Bruce Perry on 05/23/2008 at 10:14 AM EDT
A study using eBay showed most people would go for the lowest priced item even
if the shipping ended up making the total cost higher. I suspect the same
behavior may be found in airline ticket buyers.

I'm not saying it's right, just observing that's what happens.
re: American Airlines makes a singularly stupid move in the ever escalating "war on customers"By mom on 05/27/2008 at 11:46 PM EDT
I don't travel all that often. For this reason my last experience was a
frustrating nightmare. A charge for a seat? any seat? Yup with Air Tran.
Unless you don't select a seat till the day of travel. Add that to the $49
upgrade that was actually $148, lost luggage and rude flight attendents.
Here's one freguent flyer program just cancelled.


Other Recent Stories...

  1. 03/26/2019Undestanding how OAUTH scopes will bring the concept of APPS to your Domino serverWhile a full description of OATH is way beyond what I can do in this quick blog entry, I wanted to talk a bit about how "SCOPES" interact with the already rich authorization model used by Domino. Thanks to the fantastic work by John Curtis and his team, the node.js integration with Domino is going to be getting a rich security model. What we know is that a user's authorizations will be respected through the node.js application to the Domino server -- including reader names, ACLs, Roles, and so on. The way ...... 
  2. 02/05/2019Toro Yard Equipment - Not really a premium brand as far as I am concernedDear Toro Customer Service, I arm writing about the following machine: Toro Power Max 1120 OXEModel:38654S/N:31000#### Specifically, bearing part #:63-3450 This is the part ($15 online / $25 at the local dealer) that caused me to raise my objections on-line. This piece of garbage is supposed to be a bearing. It carries the shaft which drives both stages of the auger. The shaft passes through the bearing (which is what bearings do) after the auger drive pulley as the shaft goes through the back (engine ...... 
  3. 10/08/2018Will you be at the NYC Launch Event for HCL Domino v10 -- Find me!Come find me in NYC on Wednesday at the Launch Event if you're there. I really do want to talk to ...... 
  4. 09/04/2018With two big projects on hold, I suddenly find myself very available for new short and long term projects.  
  5. 07/13/2018Who is HCL and why is it a good thing that they are now the ones behind Notes and Domino? 
  6. 03/21/2018Domino Apps on IOS is a Game Changer. Quit holding back. 
  7. 02/15/2018Andrew’s Proposed Gun Laws 
  8. 05/05/2016Is the growing social-sourced economy the modern back door into socialism? 
  9. 04/20/2016Want to be whitelisted? Here are some sensible rules for web site advertising 
  10. 12/30/2015Fantastic new series on Syfy called “The Expanse” – for people who love traditional science fiction 
Click here for more articles.....


pen icon Comment Entry
Subject
Your Name
Homepage
*Your Email
* Your email address is required, but not displayed.
 
Your thoughts....
 
Remember Me  

Please wait while your document is saved.