Andrew Pollack's Blog

Technology, Family, Entertainment, Politics, and Random Noise

Dell Brilliance! Not!

By Andrew Pollack on 12/14/2006 at 08:32 AM EST

Part of the solution with Second Signal is a PC running at the local department. Rather than having departments go out and find their own, I thought it would be a nice idea to have an OEM machine built. I've had good luck with my Dell equipment in the past, and I know that Dell has a great deal of experience putting custom part numbers together like this. Thinking it would be a no brainier, I went to Dell's website and found an OEM page. I filled out the form to request contact and hit submit. It failed. It told me some fields were required. I'd filled in those fields. Apparently, their server can't see what I put there. Ok, I switched browsers from Firefox to IE7 and tried again. Same problem. After some hunting I found a phone number and got to a sales rep. She had no idea what I was talking about and didn't know what OEM meant. I asked her to check her phone directory but she didn't see anything related to "OEM". She offered to give me a business sales number I could call back later when they open.

In the end, I talked her into taking my name and number. I said that if should could find someone who knew what OEM meant, and if that person could call me back, it was possible that we could do business.

Sheesh.


There are  - loading -  comments....

re: Dell Brilliance! Not!By Devin Olson on 12/14/2006 at 01:31 PM EST
Dell has made some changes in the way they do OEM business -I'm not surprised
that the person you spoke to didn't know what you meant.

Drop me an email (or give me a call) if you want me to look into this for you
(or put you in direct contact with my solution provider direct rep).

-Devin.
Why not make it a vmware appliance instead ?By Wild Bill on 12/17/2006 at 04:18 AM EST
Seriously.. You can upload it to the Vmware site as an "appliance", and the
customers can just run player or server on any old box they might have kicking
around.. ?

---* Bill
re: Dell Brilliance! Not!By Richard Schwartz on 12/17/2006 at 10:01 AM EST
I think this is what you might want:

http://www.dell.com/content/default.aspx?c=us&l=en&s=bsdv
Follow-UpBy Andrew Pollack on 12/30/2006 at 11:02 AM EST
I've been contacted by someone at Dell. I've been unable to respond due to the
crazy schedule this week, but will be following up next week.

The person I initially contacted at Dell dropped the ball entirely however.
This new contact came across this blog site (and may have been referred to to
it by a reader who contacted me in email as well).

It will be interesting to hear what Dell has for a competitive solution here.


Other Recent Stories...

  1. 10/08/2018Will you be at the NYC Launch Event for HCL Domino v10 -- Find me!Come find me in NYC on Wednesday at the Launch Event if you're there. I really do want to talk to ...... 
  2. 09/04/2018With two big projects on hold, I suddenly find myself very available for new short and long term projects. In twenty five years, I don't think I've ever written an entry like this, but if you need the kind of work I do now would be a great time to get in touch. Both of the big projects I had lined up for late summer and early fall have been placed on hold and will be that way for a while. With the kids now all off at college and careers, I'm open to more travel than such than I have been in decades, but unless something else comes along, I'll be here working on updates to Second Signal and other things that ...... 
  3. 07/13/2018Who is HCL and why is it a good thing that they are now the ones behind Notes and Domino?We need to address some biases here. IBM has made a deal under which the Notes & Domino software and intellectual property is now being developed and maintained by HCL America. HCL America is part of the very large "HCL Technologies" company that has grown from its roots in India to become an 8 Billion Dollar company with a global presence in the IT Industry. You could be excused for initially believing, as many people do when they hear this, that "they've outsourced the code to India where they'll milk it ...... 
  4. 03/21/2018Domino Apps on IOS is a Game Changer. Quit holding back. 
  5. 02/15/2018Andrew’s Proposed Gun Laws 
  6. 05/05/2016Is the growing social-sourced economy the modern back door into socialism? 
  7. 04/20/2016Want to be whitelisted? Here are some sensible rules for web site advertising 
  8. 12/30/2015Fantastic new series on Syfy called “The Expanse” – for people who love traditional science fiction 
  9. 10/20/2015My suggestion is to stay away from PayAnywhere(dot)com  
  10. 08/07/2015Here is one for you VMWARE gurus - particularly if you run ESXi without fancy drive arrays 
Click here for more articles.....


pen icon Comment Entry
Subject
Your Name
Homepage
*Your Email
* Your email address is required, but not displayed.
 
Your thoughts....
 
Remember Me  

Please wait while your document is saved.